Do I need to migrate my ecommerce platform?

No. The widget is added to the site you already have with a script, an installable package or a Tag Manager tag. Your platform, checkout and design stay as they are.

Is installation one click?

Not on every platform. On WordPress, PrestaShop and Magento it is a package that installs like any module; everywhere else it is pasting the script or the tag. We are not in the official app stores yet.

Does it slow my store down?

It loads in the background after the page, so it does not block the first paint. And because it lives in an isolated container, it does not rewrite a single style of your theme.

Does it work on several stores or domains?

Yes, up to twenty authorized origins per agent, including subdomains and staging environments. You add each domain from the dashboard.

Can I change how it looks?

Name, greeting, accent color and avatar are yours to change from the dashboard, and they apply without reinstalling anything. The bubble always sits bottom-right.

What does the widget see of what the visitor does?

Only the path of the page they are on, so it can greet with context. It does not read query parameters, the hash or other browser data, and it sets no cookies.

How does it learn my catalog?

For the demo, by reading the public information at the URL you give us. After that, from the dashboard: URLs, sitemap, PDF, CSV, your FAQ, or Shopify's products.json. You decide what it knows and update it as it changes.

Can my team take over?

Yes. Every conversation stays in the team inbox. When the agent should stop, or whenever you want, a person continues from there with the full history in front of them. The shopper doesn't switch channels or repeat anything.

What happens to my customers' data?

Each store runs its agent in an isolated environment. Conversations aren't shared with other customers or used to train models. History is kept for 30 days by default, adjustable between 1 and 90, then deleted automatically.

Ecommerce AI widget

The sales agent that lives inside your store

It installs on the store you already have, with no platform change, and the agent appears bottom-right: it greets shoppers based on the page they are on, recommends products from your catalog with price and photo, and hands the conversation to your team when it should.

Try it with your store

Real catalogControlled routesHuman handoffFlat monthly pricing

A recommendation made outside the store gets lost on the way back

If shoppers ask somewhere else, they have to copy the product name, come back to your site and start over. The widget answers in the same tab, links to the product page and leaves the conversation in your inbox. Like this:

What it looks like on a product page

Here is what happens when a visitor to VERDA 21, our demo store, opens the MAREA 01 page and asks a question.

Hi! Any questions about MAREA 01?

Is it for sensitive skin? I want something gentle for every day.

MAREA 01 is the cleanser in the routine and works for every day. If you want to complete it, NUBE 04 is the ceramide cream and LUZ 03 the antioxidant serum, fragrance-free. Here they are with prices.

MAREA 0122,00 €

NUBE 0436,00 €

LUZ 03Out of stock

NUBE 04 then.

Good pick. I will take you to its page so you can add it to your cart.

How do I apply it?See the whole lineTalk to a person

Each reply can carry up to two blocks: product cards, quick replies or a booking card. Cards link to the real product page in your store and flag what is out of stock instead of hiding it.

You choose the agent's name, greeting, accent color and avatar. Vera uses VERDA 21's blue, not our orange.

What changes

Turn a product question into a useful next step

Greets by page

When a visitor is on a product page, the widget knows and opens with a question about that product. It only reads the page path, never query parameters or browser data.

Recommends with product cards

Up to eight cards per reply with photo, price and a link to the product page. When something is out of stock, it says so instead of hiding it.

Stays inside your design

It lives in its own isolated container: your styles cannot break it and it cannot break yours. A bubble bottom-right and a 370-pixel panel that adapts to mobile.

Hands over to your team

When someone on your team picks the conversation up from the inbox, the widget tells the visitor an agent is joining and the bot goes quiet.

It installs on the store you already have

Add it directly to your site, install it as a module on WordPress, PrestaShop or Magento, or add it from Google Tag Manager without touching code. There are step-by-step guides for the twelve most common platforms, Shopify and Next.js included.

If your developer is the one installing it, we email them the instructions, in English and Spanish.
As soon as the widget loads on your domain, the dashboard notices and marks the install as done.
You generate the widget key in your dashboard and can change it whenever you want.

See compatibility and installation by platform

No surprises

What happens when you request the demo

Your existing site works as is. We don't ask for access or require any install for the demo.
You paste your store's URL
Try it with your store
https://your-store.com
We read your store's public pages: products, categories, shipping, and FAQs.
We build the agent on your catalog
Catalog
MAREA 01 cleanser
NUBE 04 ceramides
As soon as it's ready, you get an email with the link. You go in, ask it what a customer would, and decide.
We email you
Flatzer
See the agent in action with your store
https://your-store.com

The shopping path

From an uncertain need to the right product page

Flatzer keeps one shopping context across questions, recommendations, website movement, and human help.

The shopper explains the need in their own words, even without knowing a product name.
Visitor
“dry, sensitive skin”
“something for winter”
The agent asks for the constraints that change the recommendation.
Agent
redness or tightness?
do you use SPF daily?
It selects specific catalog products and explains why they fit.
Catalog
MAREA 01 cleanser
NUBE 04 ceramides
It opens an approved product or collection route and can perform configured page actions.
Approved route
/product/nube-04
action: click · fill
When the agent should stop, a person continues with the conversation context intact.
Inbox
full history
your team continues

What it needs, and what it never touches

An authorized domain. The widget only loads on the origins you approve, up to twenty per agent. On any other domain, even with a copied key, it will not answer.
Your public catalog. During the demo it reads product pages, categories, shipping and FAQ; on Shopify it uses the public product listing. Afterwards you extend or correct it from the dashboard.
Nothing from the visitor's browser. No cookies: it keeps the session in local storage for 30 days and only sends the page path, never query parameters.
Nothing in your checkout. It does not add to cart or look up orders in your system; it takes visitors to the product page and to the routes you approved.
History with an expiry date. Conversations are kept 30 days by default, and you can set anything from 1 to 90.

Versus a support chat or a loose ChatGPT tab

What changes isn't that it talks: it's what it knows, where it lives, and what it costs.

	Support chat	Loose ChatGPT	Flatzer
Where it answers from	Your FAQ and macros	Whatever it knows from the internet	Your catalog, exactly as you loaded it
Recommends products	No: hands off to a person	Yes, but from any store	Yes, only from your catalog
Takes them to the page	No	No: the shopper is outside your site	Yes, through routes you approve
Hands off to your team	Yes, that's its job	No	Yes, with full context in the inbox
Price	Per resolved conversation or per seat	Free, but outside your store	Flat monthly fee, no sales commission

Where it answers from

Support chatYour FAQ and macros

Loose ChatGPTWhatever it knows from the internet

FlatzerYour catalog, exactly as you loaded it

Recommends products

Support chatNo: hands off to a person

Loose ChatGPTYes, but from any store

FlatzerYes, only from your catalog

Takes them to the page

Support chatNo

Loose ChatGPTNo: the shopper is outside your site

FlatzerYes, through routes you approve

Hands off to your team

Support chatYes, that's its job

Loose ChatGPTNo

FlatzerYes, with full context in the inbox

Price

Support chatPer resolved conversation or per seat

Loose ChatGPTFree, but outside your store

FlatzerFlat monthly fee, no sales commission

A support chat still earns its keep on incidents, and ChatGPT on general questions. Flatzer covers the stretch between the question and the product page.

Detailed comparisons: Tidio · Intercom · Crisp · Chatbase · ChatGPT

Flat pricing

One flat monthly price, no sales commission

You pay a monthly fee and know the amount before you start. No commission on sales, no charge per conversation or seat, and no extra fee for the AI.

Starter

$52.95/mo

To start on one channel

1,000 messages a month
Web widget + 1 channel

Growth

$106.95/mo

For stores with steady traffic

5,000 messages a month
Web widget + 2 channels

Pro

$193.95/mo

For high volume and more channels

20,000 messages a month
Web widget + 4 channels

See every plan and what it includes

Product truth

What it does today, and what we don't promise

We separate what the widget does today from the integrations that aren't there yet, so you know what you're testing.

Available now

Answers and recommendations grounded in your catalog
Approved routes and configured page actions
History, inbox, and human handoff
Isolated environment per store; history kept for 1 to 90 days

Not promised

Completing checkout or adding to cart in any store
Checking stock, orders, shipping, or returns in your system
A guaranteed increase in sales or revenue attributed to the agent

Questions ecommerce teams ask

Try it with your website

See the agent in action with your store

Paste your site's URL and we'll prep a demo on your real catalog.