How is it different from a support chat?

A support chat answers from your FAQ and hands off. The agent learns your catalog, asks what's missing, recommends specific products with the why, opens the product page through approved routes and leaves the conversation in your inbox with full context.

Can it invent a product or a URL?

No. It only picks from the products in your catalog, and the name, price and link come from your store. To navigate, it picks from the routes you approve; it never writes an address on its own.

Does it also answer on WhatsApp and Telegram?

Yes, with the same agent and the same setup. WhatsApp connects with your own number via QR code and Telegram with your bot, depending on what your plan includes. Product cards and navigation belong to your site's widget; on the other channels it replies in text.

What happens the day I subscribe?

An isolated space is created just for your store, with daily backups. You install the widget or connect the channel, and from the dashboard you adjust name, tone, goal, catalog and business memory whenever you like.

How do I know it's doing well?

In the dashboard you see conversations, response time and lost opportunities. On top of that, every conversation is reviewed and specific faults are flagged, such as an invented answer, a vague recommendation or a late handoff, so you can fix the setup.

Does it add products to the cart?

Not in any store by default. If you set up an action for your site, it can press a specific button on your page; payment and checkout are always done by the shopper.

How does it learn my catalog?

For the demo, by reading the public information at the URL you give us. After that, from the dashboard: URLs, sitemap, PDF, CSV, your FAQ, or Shopify's products.json. You decide what it knows and update it as it changes.

Can my team take over?

Yes. Every conversation stays in the team inbox. When the agent should stop, or whenever you want, a person continues from there with the full history in front of them. The shopper doesn't switch channels or repeat anything.

What happens to my customers' data?

Each store runs its agent in an isolated environment. Conversations aren't shared with other customers or used to train models. History is kept for 30 days by default, adjustable between 1 and 90, then deleted automatically.

AI agent for ecommerce

The AI agent that staffs your store and acts

It learns your catalog, works in your site's widget and on WhatsApp or Telegram, shows products, takes shoppers to the product page and leaves every conversation in your inbox. It's built from your public site and tuned in a conversation.

Try it with your store

Real catalogControlled routesHuman handoffFlat monthly pricing

Answering isn't the same as attending

A chat replies and stops there. An agent does what a good shop assistant would: understands what the shopper is after, shows two options with a reason, walks them to the product page and calls a person when it's time. Like this:

How it handles a single thread

A visit to the MAREA 01 page in VERDA 21, our demo store, from start to finish.

Hi! Any questions about MAREA 01?

Is it okay for combination skin? And after cleansing, what do I put on?

Yes: MAREA 01 cleanses at a physiological pH without leaving tightness, and suits combination skin. Afterwards, NUBE 04 to hydrate without a heavy finish. Here are both.

MAREA 0122,00 €

NUBE 0436,00 €

Do you ship to the Canary Islands?

I don't have that here and I'd rather not guess. Someone from the team will confirm it in this same chat; I'm leaving them your question.

Okay. Meanwhile, open NUBE 04 for me.

Taking you to NUBE 04.

See the full routineTalk to a person

In one thread: it greets by the page the visitor is on, recommends with cards, admits what it doesn't know instead of inventing it, and navigates when asked. The unanswered question sits in your inbox with the full history.

The same agent, with the same setup, also answers on WhatsApp and Telegram. Cards and navigation belong to your site's widget; on the other channels it replies in text.

What changes

Turn a product question into a useful next step

Learns your catalog, and you keep it current

From your store's URLs, the sitemap, a PDF, a CSV or Shopify's product listing. You extend or correct it from the dashboard when it changes.

Acts, doesn't just answer

Shows product cards with prices, takes the shopper to the product page through routes you approve, offers an appointment if you've set one up and runs approved actions on your page.

Works in your channels

Your site's widget is always included. WhatsApp connects with your own number via QR code and Telegram with your bot, depending on your plan, with the same agent and the same setup.

Leaves every conversation in your inbox

Full history, a human reply in the same chat, and a dashboard that reviews conversations and points out where an opportunity was lost.

How it gets to work

Five steps, and the first asks for no access and no install.

The demo from your public site: paste the URL and your email, we read your products and email you when you can try it the way a customer would.
You tune it in a conversation: name, tone, goal and what it should remember. No flows or long forms, and whatever the AI proposes you review in the dashboard.
Your own space: when you subscribe, an isolated environment is created just for your store, with daily backups.
You install it where you sell: the widget on your site with one line, and WhatsApp or Telegram if your plan includes them.
You watch it work: an inbox with history, human replies from there, and a dashboard with conversations, response time and lost opportunities.

No surprises

What happens when you request the demo

Your existing site works as is. We don't ask for access or require any install for the demo.
You paste your store's URL
Try it with your store
https://your-store.com
We read your store's public pages: products, categories, shipping, and FAQs.
We build the agent on your catalog
Catalog
MAREA 01 cleanser
NUBE 04 ceramides
As soon as it's ready, you get an email with the link. You go in, ask it what a customer would, and decide.
We email you
Flatzer
See the agent in action with your store
https://your-store.com

The shopping path

From an uncertain need to the right product page

Flatzer keeps one shopping context across questions, recommendations, website movement, and human help.

The shopper explains the need in their own words, even without knowing a product name.
Visitor
“dry, sensitive skin”
“something for winter”
The agent asks for the constraints that change the recommendation.
Agent
redness or tightness?
do you use SPF daily?
It selects specific catalog products and explains why they fit.
Catalog
MAREA 01 cleanser
NUBE 04 ceramides
It opens an approved product or collection route and can perform configured page actions.
Approved route
/product/nube-04
action: click · fill
When the agent should stop, a person continues with the conversation context intact.
Inbox
full history
your team continues

The limits it works within

Messages a month: 1,000, 5,000 or 20,000 depending on the plan. It never charges per message: at the limit it stops replying until you upgrade or the next month starts.
Channels: your site's widget always, and it doesn't count as a channel. WhatsApp and Telegram come with the plan.
Catalog: up to 200 products with name, price, description, photo and link. Cards come from the first 40: put the ones you want recommended up front.
History: conversations are kept 30 days by default, and you set anything from 1 to 90.
Backups: daily, kept 7, 30 or 90 days depending on the plan, in a space that belongs to your store alone.

Versus a support chat or a loose ChatGPT tab

What changes isn't that it talks: it's what it knows, where it lives, and what it costs.

	Support chat	Loose ChatGPT	Flatzer
Where it answers from	Your FAQ and macros	Whatever it knows from the internet	Your catalog, exactly as you loaded it
Recommends products	No: hands off to a person	Yes, but from any store	Yes, only from your catalog
Takes them to the page	No	No: the shopper is outside your site	Yes, through routes you approve
Hands off to your team	Yes, that's its job	No	Yes, with full context in the inbox
Price	Per resolved conversation or per seat	Free, but outside your store	Flat monthly fee, no sales commission

Where it answers from

Support chatYour FAQ and macros

Loose ChatGPTWhatever it knows from the internet

FlatzerYour catalog, exactly as you loaded it

Recommends products

Support chatNo: hands off to a person

Loose ChatGPTYes, but from any store

FlatzerYes, only from your catalog

Takes them to the page

Support chatNo

Loose ChatGPTNo: the shopper is outside your site

FlatzerYes, through routes you approve

Hands off to your team

Support chatYes, that's its job

Loose ChatGPTNo

FlatzerYes, with full context in the inbox

Price

Support chatPer resolved conversation or per seat

Loose ChatGPTFree, but outside your store

FlatzerFlat monthly fee, no sales commission

A support chat still earns its keep on incidents, and ChatGPT on general questions. Flatzer covers the stretch between the question and the product page.

Detailed comparisons: Tidio · Intercom · Crisp · Chatbase · ChatGPT

Flat pricing

One flat monthly price, no sales commission

You pay a monthly fee and know the amount before you start. No commission on sales, no charge per conversation or seat, and no extra fee for the AI.

Starter

$52.95/mo

To start on one channel

1,000 messages a month
Web widget + 1 channel

Growth

$106.95/mo

For stores with steady traffic

5,000 messages a month
Web widget + 2 channels

Pro

$193.95/mo

For high volume and more channels

20,000 messages a month
Web widget + 4 channels

See every plan and what it includes

Product truth

What it does today, and what we don't promise

We separate what the widget does today from the integrations that aren't there yet, so you know what you're testing.

Available now

Answers and recommendations grounded in your catalog
Approved routes and configured page actions
History, inbox, and human handoff
Isolated environment per store; history kept for 1 to 90 days

Not promised

Completing checkout or adding to cart in any store
Checking stock, orders, shipping, or returns in your system
A guaranteed increase in sales or revenue attributed to the agent

Questions ecommerce teams ask

Try it with your website

See the agent in action with your store

Paste your site's URL and we'll prep a demo on your real catalog.