Shopify
Help with app installation, app embed activation, and widget key configuration.
Flatzer Support
Get official help installing, configuring, or removing Flatzer Chat from your store.
Contact support
[email protected]Support is provided by email. Include the context below so we can help you faster.
Supported platforms
Adobe Commerce / Magento
Help with Composer installation, module activation, and store-scoped configuration.
PrestaShop
Help with module installation, multistore compatibility, and widget key configuration.
What to include
- Store domain and platform.
- Platform and theme version, when applicable.
- Email address used for your Flatzer account.
- Steps to reproduce the issue and the exact error message.
- A screenshot without sensitive information, if it helps explain the issue.
Do not send passwords, API secrets, access tokens, or customers’ personal data.