Dental reception without crossing into care
Turn an after-hours message into a structured administrative request
Flatzer records the administrative purpose, preference and contact channel, then hands the request to reception.
Local simulation: no messages, bookings, assignments or data leave this browser.
The operational problem
What reception needs when the clinic reopens
Administrative messages get mixed with clinical questions and lose context before anyone reviews them.
A request prepared for human review, with no diagnosis, triage or appointment confirmation.
How it handles an after-hours message
A patient writes on WhatsApp at half past nine at night. The clinic is closed; the agent prepares the request for reception without stepping into anything clinical.
It does not diagnose or confirm the appointment: it creates the request, keeps the complaint in the patient's own words for the team to see and, at any sign of urgency, shows the channel the clinic has approved. The conversation sits in reception's inbox with the full history.
Hi, I wanted to book a check-up for next week, afternoons if possible.
Message → data → handoff → summary
A workflow designed for this specific job
Tells a reception request apart from any clinical question.
MessageReviewIdentify the administrative matterCollects the administrative reason, preference and contact channel.
Structured dataAfternoonExtract only what is neededNever diagnoses or triages; shows the approved human channel.
HandoffSchedule to reviewStop at sensitive clinical contentDelivers the fields and open items to reception without confirming an appointment.
Execution receiptSD-104Hand off the request
Interactive simulation
Inspect the work, not a decorative conversation
This sandbox runs only in your browser. It contacts nobody, stores no data and performs no external action.
Sandbox · local simulation
Dental clinics
Example message
“I would like a check-up next week. Afternoons work best. Could reception call me?”
Boundaries that protect the work
Reliable automation shows what it knows and leaves everything else for review.
- No diagnosis, clinical triage or treatment advice.
- No appointment is confirmed without a verified schedule.
- Configured sensitive phrases stop the flow and display the clinic’s approved human channel.
Where the agent stops and the clinic begins
The boundary is not the model's opinion: it is a set of written rules you can read.
- It does not diagnose or prioritize symptoms. What the patient says is stored as text, never turned into urgency, treatment or advice.
- It does not confirm appointments. It creates the request with purpose, preference and channel; reception confirms it with the calendar in front of them.
- At a sensitive phrase you configure, such as severe pain, bleeding or an emergency, it stops the flow and shows the approved human channel.
- It asks only for what is needed: administrative purpose, preferred time window and how to call back. No medical history.
- Everything stays in your inbox with the history, and reception replies from there, in the same WhatsApp thread.
Design the process before you automate it
Dental appointment requests after hours, without false confirmations
Structure after-hours dental administrative requests without diagnosing symptoms or confirming an appointment.
Read articleDental administrative automation without diagnosing the patient
Separate reception and clinical judgment to automate dental administrative work with clear boundaries, minimal data, and human review.
Read articleWhat it needs from your clinic
Your reception details in the business memory.
Opening hours, address, how an appointment gets confirmed and what you ask for at a first visit. That is what it answers, word for word.
The emergency channel.
The phone number or message it should show when a patient describes severe pain, bleeding or an emergency.
The phrases that must stop the flow.
In your own words. Every clinic decides which signals go to a person.
A connected channel.
The clinic's WhatsApp, linked by QR code with your own number, or the widget on your website.
Someone checking the inbox in the morning.
Requests created overnight wait there, with the history, until reception confirms them.
Frequently asked questions
Try it with your website
See the agent in action for your dental clinic
Paste your clinic's website URL and we'll prepare a demo of the agent answering patient questions.
Start with a bounded task and a reviewable outcome
The sandbox shows the workflow contract. A live process requires verified rules, sources and destinations.
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